FAQ: I’ve lost access to my email account and my phone number, please help to update the latest email. If you no longer have access to both the email address and phone number associated with your IP ServerOne account, no worries — we’re here to help you through the update process. To begin, please send
Where is your address? Could you elaborate further on “your address”? Are you referring to IP ServerOne’s office address, an IP address related to your service, or the location of our data center? Once we have the details, we will provide the information accordingly.
Will I be charged when my server is offline? Yes, charges may still apply even when your server is offline, depending on how the instance was created and its current status. For Cloud instances created through the Customer Portal:If you stop or power off your server, charges for the compute resources (CPU and RAM)
Introduction SmarterMail users can easily manage their email accounts from the Gmail app on Android devices by configuring their account using the IMAP or POP protocol. This allows users to send and receive emails without switching between multiple apps. Prerequisites A working SmarterMail email address (e.g., user@yourdomain.com) Your email password Access to SmarterMail server settings
Introduction Monitoring failed RDP login attempts is crucial for maintaining server security and identifying unauthorized access attempts. Windows Server keeps detailed logs of these events, which you can review using the built-in Event Viewer tool. This guide walks you through locating and interpreting these logs. Prerequisites Administrator access to the Windows Server Auditing enabled for
Introduction Secure File Transfer Protocol (SFTP) is a trusted method for securely transferring files between a local machine and a remote server. FileZilla, a widely-used open-source FTP client, supports SFTP connections using SSH key authentication. This guide walks you through the process of configuring FileZilla to connect using a private SSH key. Prerequisites FileZilla installed
Can you forward the proforma invoice for us to make payment? You can retrieve or self-generate the proforma invoice through the customer portal. Here is the guide to generate the proforma invoice through the customer portal: Self-generate proforma invoice. Alternatively, if you do not have the access to the Customer Portal, you may request
Can I change my domain name after purchasing it? Once a domain name is purchased and registered, it cannot be changed. This is because domain names are unique and permanently registered under the selected name. If you wish to use a different domain name, you will need to register a new domain. The original
Does IP ServerOne offer an equipment disposal service? Thank you for your inquiry regarding hardware equipment disposal. While this service is not part of our standard offerings and is not listed in our current product catalog, we encourage you to contact our Sales team. They may be able to propose a suitable solution based
Where can I get my E-Invoice? To receive your E-Invoice, please ensure that your Tax Identification Number (TIN) has been updated in the Customer Portal. If you haven’t updated your tax details yet, refer to this guide: How to update Tax Identification Number (TIN) through the Customer Portal Once your tax information is updated,