Search Our Database

⁠How to Trace the Route to Your Website Server in cPanel

Last updated on Oct 9,2025 |

under

by sofia

Introduction

Traceroute analysis is a vital diagnostic tool for identifying network connectivity issues and understanding the path data takes from your location to your server. When websites load slowly or connections fail, traceroute helps pinpoint where problems occur along the network path. cPanel’s Track DNS feature includes traceroute functionality that visualizes the complete network route without requiring command-line expertise. This guide explains how to perform traceroute analysis using the Advanced > Track DNS section in cPanel, enabling you to diagnose network performance issues and identify connectivity bottlenecks.

Prerequisites

Access to your cPanel.

Step-by-step Guide

Step 1: Log in to cPanel

Access and log in to your cPanel account using your username and password.

Step 2: Access Track DNS

Under the Advanced section, click Track DNS.

Step 3: Execute the Trace

Click Trace, and the system will automatically trace the route to your website’s server. Wait for the trace to complete.

Step 4: Interpret the Results

The interface will display a list of pathways showing:

Hop Number: Sequential number indicating each server in the chain (1, 2, 3, etc.)
IP Address/Hostname: The address or name of each intermediate server
Response Time: The time (usually in milliseconds) it takes for your data to reach each hop. Multiple time measurements may be shown for accuracy.
Route Information: The complete path from your current location to your website server

Note: Asterisks (*) or “Request timed out” messages indicate that a particular router didn’t respond. If you see consistently high response times (over 200ms) at a particular hop, this may indicate a network bottleneck. If the trace cannot complete, this may indicate network connectivity issues between your location and the server.

Conclusion

Performing traceroute analysis through cPanel’s Track DNS interface provides valuable diagnostic information for troubleshooting network connectivity and performance issues. By examining the complete network path and response times at each hop, you can identify bottlenecks, routing problems, or connectivity failures affecting access to your server.

Should you have any inquiries about the guidelines, please feel free to open a ticket through your portal account or contact us at support@ipserverone.com. We’ll be happy to assist you further.