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Introduction

Suspending a cPanel account is a common administrative task used to restrict access due to overdue payments, abuse, or security concerns. However, once the issue is resolved, unsuspending the account is just as important to restore normal operations for the user. In this guide, we’ll walk you through the steps required to unsuspend a cPanel account via WHM (Web Host Manager), including tips on verifying suspension reasons and ensuring services are fully restored after unsuspension.

Prerequisite

• Have root or reseller-level access to WHM.
• The account in question is currently suspended.

Step-by-step Guide

Step 1 : Login to WHM

• Login to WHM with root or reseller access

Step 2 : Identify the suspended account

• As you reach the homepage, click on List Accounts

• Then, look for the suspended account. The suspended account should be highlighted in red

Step 3 : Unsuspend the account

• Click on the + button on the left side of the suspended account

• Click on Unsuspend

• Once successfully unsuspend, log will be shown as below

Conclusion

Unsuspending a cPanel account is a straightforward process but must be handled carefully to ensure the underlying issue is resolved before reactivating access. By following the steps outlined in this guide, you can quickly restore account functionality while maintaining server security and resource integrity. Always monitor unsuspended accounts closely for a short period to confirm stable operation post-restoration.

Should you have further technical inquiries, feel free to contact us at support@ipserverone.com