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Introduction

This guide provides step-by-step instructions on how to re-enable a previously disabled VPN user account on a Fortinet FortiGate firewall using the Web GUI. Re-enabling a local user restores VPN access if the user is authenticated via the local user database.

Prerequisites

Before you begin, ensure the following:

• Administrator access to the FortiGate Web GUI

• The VPN user is a local account that was previously disabled

• The username of the user account to be re-enabled

• An active HTTPS session to FortiGate

• A backup of the current configuration (recommended)

Step-by-Step Instructions (Web GUI)

1. Log in to the FortiGate Web Interface

   • Open your browser and go to: https://<firewall-ip>

   • Log in with administrator credentials.

2. Navigate to User Management

   • Go to User & Authentication > User Definition

3. Locate the Disabled User

   • Find the user account you want to re-enable.

4. Edit the User Account

   • Click the user entry to open the edit screen.

5. Enable the User

   • Tick the checkbox labeled “Enable this user.”

6. Save Changes

   • Click OK to apply the changes.

7. Confirm the Status

   • Ensure the user now appears as enabled in the user list.

Conclusion

By following the steps above, you have successfully re-enabled a previously disabled VPN user account using the FortiGate Web GUI. The user can now resume VPN access as permitted by your firewall’s authentication policies.

If you need additional assistance, please contact us at support@ipserverone.com.