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How to Check Website Visitor Browsers using AWStats in cPanel

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Introduction

This Knowledge Base article provides a concise, step-by-step guide on How to Check Website Visitor Browsers using AWStats in cPanel. Understanding which browsers your visitors use helps you ensure cross-browser compatibility, prioritize browser testing, and optimize your website for the most popular browsing platforms. Use this guide when you need to analyze browser usage statistics for your website audience.

Prerequisite

  • Access to your cPanel login page.

Step-by-Step Guide

Step 1: Log in to cPanel

  • Access and log in to your cPanel account using your username and password.

Step 2: Open AWStats

  • In the Home page, under Metrics, click AWStats.

Step 3: Locate Your domain

  • From the Domain menu, locate the domain you want to view traffic statistics.

Step 4: Select Your domain

  • Click View next to the domain name.
  • The AWStats interface will open in a new window or tab.

Step 5: Select the Date

  • In the Reported period, select the month and year you want to review.
  • Click OK to apply the changes.

Step 6: Locate the Browsers Section

  • In left side of the page, locate and click the Browsers.
  • You will be directed to the Browsers section of the page.

⚠️ Important Note:

  • Understanding Browsers Sections:
    • Full List: Displays all web browsers detected from visitor devices, showing detailed statistics for each browser including their versions (e.g., Chrome 120, Firefox 121, Safari 17). Includes both desktop and mobile browsers.
    • Unknown: Lists traffic from browsers or user agents that could not be identified. This may include custom applications, automated tools, or privacy-focused browsers that mask their identity.

 

Step 7: Review the Browsers

  • In the Browsers section, review the key traffic metrics displayed in the color-coded table.

⚠️ Important Note:

  • Understanding Traffic Metrics:
    • Grabber: Indicates whether the browser is identified as a content grabber or download tool (Yes/No). Grabbers are automated tools that download website content.
    • Pages: Number of HTML pages viewed by visitors using each operating system (excludes images, CSS, and JavaScript files).
    • Percent: Percentage of total page views from each operating system.
    • Hits: All file requests including images, scripts, and stylesheets from each operating system.
    • Percent: Percentage of total hits from each operating system.

 

Conclusion

By following these steps, you can check website visitor browsers using AWStats in cPanel. Browser analysis helps you ensure your website displays and functions correctly across all popular browsers. This data is crucial for making informed decisions about which browsers to support and test, ensuring the best possible user experience for your visitors.

Should you encounter any issues or have any questions, our support team at IPSERVERONE is always here to assist you. Don’t hesitate to reach out to us at support@ipserverone.com for any help you need.

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