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Introduction:

Transitioning your account’s Two-Factor Authentication (2FA) from SMS Authentication to Email Authentication involves a reconfiguration process managed within the Account Security dashboard of the Customer Portal. This modification shifts the delivery of your secondary login protection from text messages on your mobile device to verification codes sent directly to your registered email address.

According to the sources, this transition follows a two-stage administrative workflow: you must first disable the existing SMS-based method by confirming your identity with your account password. Once the status is shown as disabled, you can immediately initiate the setup for Email Authentication. The process is successfully finalized when you input the time-sensitive code delivered to your inbox and receive a formal confirmation email from the IP ServerOne team stating that your security standard has been updated to EMAIL.

Prerequisites:

• You must have an active, registered account and be successfully logged into the IP ServerOne Customer Portal.
• Two-Factor Authentication must already be configured and active on the account.

Step-by-step Guide:

Step 1: Access User Profile

• Click on the User icon or name located in the Customer Portal interface.

Step 2: Enter Account Settings

• Select “My Account” from the dropdown menu to view your personal profile.

Step 3: Navigate to Security

• Click on the “Account Security” tab to manage your login protection settings.

Step 4: Manage 2FA

• Locate and click on “Manage two-factor authentication”. This option is only available if 2FA is currently active.

Step 5: Identity Verification and Deactivate

• Enter your account password in the required field to authorize the security downgrade.
• Click the “Disable 2FA” button to remove the secondary authentication requirement.

Step 6: Initiate 2FA Setup

• Click the button labeled “Setup Two-Factor Authentication” to begin the process.

Step 7: Select Method

• Choose “Email Authentication” from the available secondary verification options.

Step 8: Verify Identity

• Key in your account password
• Click confirm to authorize the security changes.

Step 9:  Enter Verification Code

• Retrieve the time-sensitive verification code sent to your registered email, enter it in the portal, and click “Verify.”

Step 10: Confirm Activation

• Click “Okay” to finalize the setup once the verification code is accepted.

Step 11: Completion

•  A success message will appear; the IP ServerOne team will also send a confirmation email to your registered address.

Conclusion:

In conclusion, changing your Two-Factor Authentication (2FA) from SMS Authentication to Email Authentication involves a two-stage reconfiguration process performed within the Account Security dashboard of the Customer Portal. To successfully complete this transition, you must first disable the existing SMS-based method by verifying your identity with your account password before initiating the new setup for Email Authentication.