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Introduction:

Transitioning your account’s Two-Factor Authentication (2FA) from an SMS Authenticator to an Authenticator App involves a reconfiguration process managed within the Account Security section of the Customer Portal. This modification shifts the delivery of security codes from text messages on your mobile phone to time-based one-time passwords (TOTP) generated by mobile applications such as Google Authenticator or Authy.

According to the sources, the transition requires a two-stage administrative process: you must first disable the existing SMS-based 2FA by verifying your identity with your account password before you can initiate the new setup for the Authenticator App. The process reaches a state of success once you scan a unique QR code with your chosen app and input a live verification code to validate the connection. Upon completion, the IP ServerOne team will send a formal confirmation email stating that your account security method has been updated to TOTP.

Prerequisites:

• You must have an active, registered account and be successfully logged into the IP ServerOne Customer Portal.
• Two-Factor Authentication must already be configured and active on the account.

Step-by-step Guide:

Step 1: Access User Profile

• Click on the User icon or name located in the Customer Portal interface.

Step 2: Enter Account Settings

• Select “My Account” from the dropdown menu to view your personal profile.

Step 3: Navigate to Security

• Click on the “Account Security” tab to manage your login protection settings.

Step 4: Manage 2FA

• Locate and click on “Manage two-factor authentication”. This option is only available if 2FA is currently active.

Step 5: Identity Verification and Deactivate

• Enter your account password in the required field to authorize the security downgrade.
• Click the “Disable 2FA” button to remove the secondary authentication requirement.

Step 6: Initiate 2FA Setup

• Click the button labeled “Setup Two-Factor Authentication” to begin the process.

Step 7: Select Method

• Choose “Authenticator App” as your preferred secondary verification method.

Step 8: Verify Identity

• Key in your account password
• Click confirm to authorize the security changes.

Step 9: Sync Authenticator

• Use Google Authenticator or Authy to scan the provided QR code
• Enter the six-digit code displayed in your app and click “Verify.”

Step 10: Confirm Activation

• Click “Okay” to finalize the setup once the verification code is accepted.

Step 11: Completion

•  A success message will appear; the IP ServerOne team will also send a confirmation email to your registered address.

Conclusion:

In conclusion, changing your Two-Factor Authentication (2FA) from SMS Authentication to an Authenticator App is a two-stage reconfiguration performed within the Account Security dashboard of the Customer Portal. To successfully complete this transition, you must first disable the existing SMS-based method by verifying your identity with your account password before initiating the new setup for the Authenticator App.