Search Our Database

Introduction:

Transitioning your account security protocol from an Authenticator App to SMS Authentication within the Customer Portal involves reconfiguring your Two-Factor Authentication (2FA) settings to change how you receive login verification codes., This modification shifts the delivery method from a mobile application standard (such as Google Authenticator or Authy) to a standard where unique security codes are delivered directly to your mobile phone via text message.

According to the sources, this adjustment is an administrative task managed within the Account Security dashboard, accessible via your user profile. The process requires you to first disable the existing 2FA method by verifying your identity with your account password before you can initiate the new setup for SMS Authentication., A successful transition is reached once you input a verification code sent to your phone and receive a formal confirmation email from the IP ServerOne team stating that your account security method has been updated.

Prerequisites:

• You must have an active, registered account and be successfully logged into the IP ServerOne Customer Portal.
• Two-Factor Authentication must already be configured and active on the account.

Step-by-step Guide:

Step 1: Access User Profile

• Click on the User icon or name located in the Customer Portal interface.

Step 2: Enter Account Settings

• Select “My Account” from the dropdown menu to view your personal profile.

Step 3: Navigate to Security

• Click on the “Account Security” tab to manage your login protection settings.

Step 4: Manage 2FA

• Locate and click on “Manage two-factor authentication”. This option is only available if 2FA is currently active.

Step 5: Identity Verification and Deactivate

• Enter your account password in the required field to authorize the security downgrade.
• Click the “Disable 2FA” button to remove the secondary authentication requirement.

Step 6: Initiate 2FA Setup

• Click the button labeled “Setup Two-Factor Authentication” to begin the process.

Step 7: Select Method

• Choose “SMS authentication” from the list and click “Next”.

Step 8: Verify Identity

• Key in your account password
• Click confirm to authorize the security changes.

Step 9:  Enter Verification Code

• Key in the time-sensitive verification code sent to your active mobile device and click “Verify”.

Step 10: Confirm Activation

• Click “Okay” to finalize the setup once the verification code is accepted.

Step 11: Completion

•  A success message will appear; the IP ServerOne team will also send a confirmation email to your registered address.

Conclusion:

In conclusion, transitioning your security protocol from an Authenticator App to SMS Authentication is achieved by reconfiguring your account settings within the Account Security dashboard of the Customer Portal. The process involves a two-stage administrative shift where you must first disable the existing TOTP (Authenticator App) method using your account password before initiating the new setup for SMS delivery.