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How to Adjust the Auto-Delete Threshold Score using Spam Filters in cPanel

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Introduction

This Knowledge Base article provides a concise, step-by-step guide on How to Adjust the Auto-Delete Threshold Score using Spam Filters in cPanel. The Auto-Delete Threshold Score determines which emails Apache SpamAssassin will permanently delete based on their calculated spam score. Setting an appropriate threshold is critical because emails that meet or exceed this score are deleted immediately and cannot be recovered. A higher threshold score ensures only obvious spam is deleted, while a lower score increases the risk of deleting legitimate emails.

Prerequisite

  • Access to your cPanel login page.
  • Apache SpamAssassin and Auto-Delete feature must be enabled.

Step-by-Step Guide

Step 1: Log in to cPanel

  • Access and log in to your cPanel account using your username and password.

Step 2: Open Spam Filters

  • In the Home page, under Email, click Spam Filters.

Step 3: Enable Auto-Delete (If Not Already Enabled)

  • Ensure the Spam Auto-Delete is enabled toggle is turned on.
  • If it’s disabled, enable it to activate the Auto-Delete feature.

Step 4: Locate Auto-Delete Settings

  • Scroll down to the Automatically Delete New Spam (Auto-Delete) section.
  • Click Configure Auto-Delete Settings.
  • This will direct you to the Auto-Delete interface.

Step 5: Adjust the Auto-Delete Threshold Score

  • Enter your desired Auto-Delete Threshold Score value.

⚠️ Important Note:

  • The setting defaults to “5”.
  • A higher number will mark fewer messages as spam.
  • You cannot set the score below the current Spam Threshold Score.

Step 6: Save Changes

  • Click Update Auto-Delete Score to save the changes.

Step 7: Verify the Changes

  • A pop-up message will appear to confirm that the Auto-Delete Threshold Score has been updated.

Conclusion

By following these steps, you can successfully adjust the Auto-Delete Threshold Score using Spam Filters in cPanel. Setting an appropriate threshold helps you automatically manage obvious spam while protecting legitimate emails from accidental deletion.

Should you encounter any issues or have any questions, our support team at IPSERVERONE is always here to assist you. Don’t hesitate to reach out to us at support@ipserverone.com for any help you need.

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