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Introduction

It is convenient to use FTP application to upload or download files from the server. However, you may face issue when you trying to upload/download a file but it takes forever to run. Most common cause for this issue may because you are having bad network or having issue on the connection.

Different OS may have steps to identify it, this guide will go through the steps on different OS.

Prerequisite

• Knowledge on using PING command

For Windows User:

1. To test the connection, you may use Command Prompt feature on Windows. Click on the Start Button > Run > type CMD or search cmd in Windows Search
2. Once you have entered the Command Prompt screen, type ping ftp.domainname.net.my and press enter

Linux and Mac User:

1. To test the connection, you may open your terminal window
2. Type ping ftp.domainname.net.my and press enter

Expected Results

Make sure the ping result got no failed error (refer below) 0%

 ping ftp.domainname.net.my
PING ftp.domainname.net.my (119.110.1XX.X0) 56(84) bytes of data.
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=1 ttl=59 time=9.08 ms
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=2 ttl=59 time=7.41 ms
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=3 ttl=59 time=9.71 ms
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=4 ttl=59 time=7.80 ms
--- ftp.domainname.net.my ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 34ms

If the result showing Request Not Found like below that means that your network is not in good working condition.
You may try restart your network devices, eg. routers or contact your Internet Service Provider for help.

 ping ftp.domainname.net.my
PING ftp.domainname.net.my (119.110.1XX.X0) 56(84) bytes of data.
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=3 ttl=59 time=9.71 ms
Request timeout for icmp_seq 4
--- ftp.domainname.net.my ping statistics ---
4 packets transmitted, 1 received, 75% packet loss, time 34ms

Conclusion

By using the steps above, you may determine is it the network is causing the FTP session not working as smooth.

For additional assistance or if you encounter any issues, please contact our support team at support@ipserverone.com.