Why is my website showing another website?
If your domain is showing the wrong website (such as a different user’s site or a default page), this is often related to IP address mismatches or misconfigured DNS records. The IP address assigned to your domain in the web server must match the A record in your DNS (nameserver). If they differ, the server may serve the wrong site or a default page. On shared hosting (like cPanel or DirectAdmin), the server may host multiple websites with different IPs. If the A record points to the wrong IP, your domain might resolve to another user’s site.
Checking on web server
If your website is deployed in shared hosting, check the IP assigned to your domain.
Kindly note that in cPanel, there are 2 kind of IP addresses: Shared IP Address and Dedicated IP. Shared IP Address is made to be shared by multiple domains while Dedicated IP is only made for one specific domain.
- If your domain is assigned with Dedicated IP, ensure that the IP address is dedicated to your domain. If not, we suggest for you to use the Shared IP Address instead.
- If you are using Shared IP Address, ensure that your SSL certificate is correctly installed and specifically issued for your domain name. If your domain doesn’t have a valid or properly configured SSL certificate, accessing your site over HTTPS may cause the server to fall back to a default site or show another website hosted on the same IP.
Once you have noted the IP address assigned to your domain, we can proceed to check the A record.
Checking the A record
A record is a type of DNS record that maps a domain name to an IP address. If your A record is pointing the wrong IP address, visitors accessing your domain may be directed to the wrong website. This is why it is important that the IP address assigned to your domain in the web server must match with the A record configured in the nameserver.
You can use this website to check the A record for your domain.
If you find the A record does not match with the assigned IP address in your web server, kindly change the A record in the nameserver to match the IP address assigned. If you have no access to the nameserver, kindly contact your hosting provider to request for the DNS record change.
Should you have any technical inquiries, feel free to contact us at support@ipserverone.com