Why can’t I generate a proforma invoice from the dashboard?
The dashboard’s “Renew Now” button is designed to bring you directly to the Pending Payment page for immediate payment, and does not generate a proforma invoice.
If you require a proforma invoice before making payment, you will need to generate it manually from the Billing & Payment section. Please follow these steps:
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Go to Billing & Payment from the left-hand side menu.
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Click on Generate Proforma Invoice (it may take a few seconds to load your subscribed services).
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Use the dropdown menu to select the service you wish to renew, then click the “+” icon to add it.
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Once you’ve selected the services, click on Request for * services to generate the proforma invoice.
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A pop-up will appear—click on the word “here” to view your proforma invoice immediately.
If you need any further assistance in regards to this matter, do not hesitate to reach out to us at cs@ipserverone.com for us to assist you further.