What should I do if I’m unable to complete payment?

If you’re unable to complete the payment, there are two possible scenarios to consider:

1. Payment failed in the Customer Portal:

If you attempted to make a payment via the Customer Portal but the process didn’t go through, resulting in a pending payment status, you can cancel the transaction directly in the portal.
Please refer to this guide for step-by-step instructions: How to cancel pending payment in the Customer Portal. Once the transaction is canceled, the pending status will be cleared, and you can retry the payment.

Note: Always check your bank account before making another attempt to avoid duplicate charges. Refunds, if needed, are subject to management approval.

2. Partial payment made but unable to complete the remaining balance:

If a portion of your invoice has been paid but the remaining balance is still outstanding, please contact our Collection Team at collection@ipserverone.com to arrange for the remaining payment.

Note: Failure to settle the outstanding balance may lead to service suspension. If you need additional time to make the payment, kindly inform our Collection Team in advance.