I want to pay using credit card but got a message saying there is a linked card. What should I do?

If you see this error message, here’s how you can fix it:

1. Check your account

   • Check your payment method under My Account if there is any card saved or linked.

   • If you do, try removing the card first before making your payment again.

2. If no card is linked

   • Sometimes the error may appear even if there’s no saved card.

   • In this case, please reach out to us for assistance. You can either:

     • Submit a support ticket through the Customer Portal, or

     • Email us at cs@ipserverone.com.

We’ll have our Customer Support team review this for you and ensure your future payments go smoothly.