How to disable 2FA if the current person in charge’s details are no longer valid?

If the registered Person in Charge (PIC) is no longer available and you’re unable to access the account due to active Two-Factor Authentication (2FA), an internal verification process is required before we can disable 2FA.

Scenario 1: Registered Email Address is Still Valid

If you still have access to the registered email address, please send an email to cs@ipserverone.com. Once we verify the request, we will proceed to disable 2FA, and you may retry logging in to the Customer Portal.

Scenario 2: Registered Email Address is No Longer Valid

If the registered email address is no longer active, please send an email from any email address (preferably a company email) to cs@ipserverone.com. Our team will provide you with a form to update your contact details.

Once the updated contact information is verified and updated in our system, we will disable 2FA from our backend. Since the email address has been changed, you will also need to reset your password to access the Customer Portal.

Here is the guide to reset your Customer Portal password: How to reset or update IPServerOne customer portal password

After resetting your password, you will be able to log in without the 2FA code.

If you wish to set up 2FA again, please refer to this guide: Setting up Two-Factor Authentication (2FA) on Customer Portal.