How to create a new email?

 

The steps to create a new email address depend on the platform you’re using. Below are the instructions for each supported platform:

For Smartermail platform:

1. Login to the SmarterMail account using the administrator credentials.
2. Navigate to the Domain Settings.
3. Click New to create new email account and fill up the preferred username and password.

You may refer to this guide for the details: How to create an email account in SmarterMail version 16.

cPanel platform:

1. Login to the cPanel using the administrator credentials.
2. Navigate to the Email Accounts icon in the Email section.
3. Click Create to create new email account and fill up the preferred username and password.

You may refer to this guide for the details: How to create an email account in cPanel

Direct Admin platform:

1. Login to the cPanel using the administrator credentials.
2. Navigate to E-Mail Manager and click on E-mail Account.
3. Click on the Create Account to create new email account and fill up the preferred username and password.

You may refer to this guide for the details: How to create email accounts in DirectAdmin

JARING email:

For JARING email accounts, creation is handled by our support team.

To request a new email address:

• Send an email to cs@ipserverone.com.
• Our team will review your current plan and advise if any additional charges apply.

Need Help?

If you face any issues or need assistance creating a new email, you may submit a ticket through Customer Portal or send an email to support@ipserverone.com and our team will assist you accordingly.