How can I check whether my service is set to auto-renew?
To check your auto-renewal status, please log in to the customer portal.
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Go to My Services.
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Select the service you want to review.
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If auto-renewal is enabled, you will see “Auto Renewal Enabled” displayed near the service details.
The system will automatically attempt to renew your service 8 days before the expiry date. If the renewal fails, you will receive a notification with the error details.