How can I cancel an unsuccessful payment in the Customer Portal?
You can cancel a pending or unsuccessful payment if the transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval.
To cancel it, you can simply do it through the customer portal:
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Log in to the Customer Portal.
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Go to Billing & Payment on the left panel > Pending Transaction.
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Select the failed transaction and click Cancel.
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Confirm the cancellation by ticking the checkbox and clicking Confirm.
Once canceled, the transaction will be released, and you can retry the payment. For more details you may refer this guide: How to cancel pending payment in the Customer Portal
Note: Always check your bank account before making another attempt to avoid duplicate charges. Refunds, if needed, are subject to management approval.
If you encounter any issues, you may send an email to billing@ipserverone.com and our team will assist you accordingly.