📧 FAQ: Email Cannot Login (cPanel)

Why can’t I log in to my email account via cPanel or webmail?

There are several common reasons why an email account may fail to log in through cPanel or webmail on our hosting servers. Below are key areas to check:

1. Incorrect Email Address or Password

Double-check that you’re entering the correct full email address (e.g., user@yourdomain.com) and the correct password. Email login will fail if either is incorrect.

2. Mailbox Exceeded Storage Quota

⚠️ Important Note: You can increase the mailbox quota or delete unnecessary emails via cPanel > Email Accounts.

3. Account or Domain Suspension

If your hosting account or domain has been suspended due to billing or abuse issues, access to email services may be disabled.

4. Incorrect Email Client Settings

If you’re using an email client (e.g., Outlook or Apple Mail), make sure the IMAP/POP3 and SMTP settings are correctly configured.

You can find these settings in cPanel > Email Accounts > Connect Devices.

5. IP Blocked by Firewall

⚠️ Important Note: If you suspect your IP is blocked, contact our support team with your public IP address to request an unblock.

6. cPanel/Webmail Login Interface Confusion

Remember, your cPanel login is not the same as your email login.

cPanel: yourdomain.com/cpanel
Webmail: yourdomain.com/webmail

If you’ve checked all the above and are still facing issues, please open a support ticket via https://portal.ipserverone.com/ so we can assist you further.

💡 Pro Tip:

To reset your email password, go to cPanel > Email Accounts, find the email user, and click Manage > Set New Password.