Can you check the status of my ticket?

If you submitted a ticket via our Customer Portal

You can check the status by:

1. Logging in at https://portal.ipserverone.com

2. Clicking on Help Center > My Support Ticket

3. You may view the list of tickets you have submitted, along with their current statuses and responses from our team.

If you sent an email instead

If you submitted your support request by emailing us (e.g., to support@ipserverone.com), here’s how it works:

• Our system will automatically generate the ticket ID upon received email.

• Once our team responds, you will receive an email reply that includes the ticket ID in the subject line.

• If you already have a Customer Portal account (registered under the same email address), the ticket will be linked to your account. You can log in to https://portal.ipserverone.com and view the ticket under My Support Ticket.

• If you do not have an account, you will still receive updates via email, but you will not be able to view the ticket status through the portal. If you would like to track your ticket online, you may register for a portal account using the same email address that was used to submit the request.