Are there any penalties or additional fees or fee for overdue payments?

Yes, overdue payments may result in late payment fees, service suspension, or reactivation charges, depending on the type of service. Below are specific scenarios:

Domain renewal

• If a domain is not renewed within the 40-day grace period after its expiration, it enters a redemption period.

• During this period, a one-time redemption fee will be required to restore the domain.

• The fee varies based on domain type (e.g., TLDs or Malaysian domains).

• Fees are automatically calculated when making payment through the customer portal.

• For more information, please submit a ticket via our Customer Portal or email us at cs@ipserverone.com.

Shared Email Services (Linkmail /JARING Email)

• If payment is not made within 11 days after expiration, a reactivation fee will be applied.

• The amount varies depending on your email plan.

Server Services

• Late payment fees for Cloud server and other services depend on the specific plan.

• Service suspension or reactivation fee may also apply.

• For detailed information, contact our collection team at collection@ipserverone.com.

To avoid service disruptions and additional fees, we recommend paying all invoices before the due date. If you’re facing payment difficulties, please reach out to our Collection team at collection@ipserverone.com to discuss potential arrangements.