Can I manage a domain/service under my account while the billing/invoice is issued under another company?

Due to the implementation of e-Invoicing requirements by the Inland Revenue Board of Malaysia (IRBM), all services will be billed strictly under the account where the domain (or any related service, such as SSL or server) is parked.

The e-Invoice must be verified and submitted directly to IRBM. For this verification process to be valid, the billing details and invoice must match the registered account profile. As a result, invoices cannot be issued under a third-party company if the service is not parked under their account.

If you need the invoice to be issued under another company’s name, the domain/service must first be transferred to that company’s account to ensure the account profile, billing details, and invoice submission are consistent. For any updates to invoice information, you may submit a ticket through the Customer Portal platform or email us at cs@ipserverone.com, and our team will guide you through the process.