SmarterMail comes with built-in anti-spam features, which screens emails before they are delivered to your inbox. Emails that the anti-spam detects as spam will be placed in the junk folder. This is generally a good thing, but can affect email users using email clients such as Outlook or Thunderbird who synchronise emails using POP3. The junk folder will not synchronise to these email clients, and important emails that have been wrongly tagged as spam emails will be missed out.
How to disable the Junk folder
This guide covers how to tag spam emails as spam, but still deliver it to your inbox instead of the junk folder. Login to SmarterMail as an admin and follow the instructions below: