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Emails Disappearing in Outlook: Junk Filtering

Sometimes, after reading an email in Outlook, you may find that the email disappears. This is likely caused by the spam filter in Outlook moving emails to the junk folder. If you don’t have a junk folder, it’s because it’s not subscribe to by default.

Turning off junk filtering will resolve this issue. The guides below will cover turning off junk filtering in Outlook, Windows Mail and Windows Live Mail.

Outlook 2010 and Above

  1. Click on the Home tab.
  2. In the “Delete” section of the taskbar, click on the “Junk” icon.
  3. From the drop-down menu, select “Junk mail options.”
  4. Select “No automatic filtering.”
  5. Click “Apply” then “OK.”

Outlook Express

  1. Open Outlook.
  2. Click on the Tools menu.
  3. Choose Options from the drop-down menu.
  4. Click the Preferences tab on the window that appears.
  5. Under “E-mail”, click the Junk E-mail button.
  6. Choose “No Automatic Filtering”, then click Apply, then OK to accept the change.
  7. Restart Outlook.

Windows Mail

  1. Open Windows Mail.
  2. Click on the Tools menu
  3. Choose Junk E-mail Options from the drop-down menu.
  4. Click the Options tab on the window that appears.
  5. Choose “No Automatic Filtering” then click Apply, then OK to accept the change.
  6. Restart Windows Mail.

Windows Live Mail

  1. Open Windows Live Mail.
  2. Click the Actions menu.
  3. Choose Junk e-mail, then safety options from the drop-down menu.
  4. Choose “No Automatic Filtering” then click Apply, then OK to accept the change.
  5. Restart Windows Live Mail.