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Cannot Verify Server Identity in Apple Mobile Devices

If you have already configured your Email Account in your Apple Mobile Devices and suddenly an error such as “Cannot Verify Server Identity” keep popping out.

This means that the devices unable to verify the hostname you are using with the SSL certificates of the server for Email Services.

In most situation, you should currently use your current hostname as “mail.example.com”.

To fix this, you need to change the hostname to the server’s hostname which we already configured the SSL for Email Services in our Shared Hosting Environment.

1. We need to identify which hostname that you need to use.

a. Go to link : https://mxtoolbox.com/DnsLookup.aspx and enter your current hostname : eg “mail.example.com”.

It will return with an IP Address :

b. Go to link : https://mxtoolbox.com/ReverseLookup.aspx Enter the IP from previous results :

Therefore, the hostname that you need to change Incoming and Outgoing is “ns46.small-dns.com”.

 

2. Changing the Settings

 

a. Incoming Hostname

 РClick Settings icon in your device.

– Choose Accounts & Passwords

– Choose your Email Account

– Click once again on your Email Account to start configuring your hostnames.

– Click the Hostname section to edit it, and change from “mail.example.com” to “ns46.small-dns.com”

2. Outgoing Hostname

– Click the Hostname besides SMTP under “Outgoing Mail Server” sections.

– Click the Primary Server hostname to start edit the Outgoing Mail Server details.

– Edit the Hostname¬† sections from “mail.example.com” to “ns46.small-dns.com”

– Click Done at top right corner to save the settings.

– On the next page, click Done once again to save all of the email settings.

This should help to remove the error messages.

If you need further assistance, do not hesitate to contact our Support Team via

email : support@ipserverone.com

call : +603-2026 1688