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How to obtain your Windows instance login

How to obtain your cloud server login – Windows instance


  1. Register a Customer Portal account. You can find the tutorial here.
  2. Make sure that your cloud server is a Windows instance (eg: Windows Server 2008, Windows Server 2012). If your instance is Linux-based, follow this tutorial instead.


Step 1: Go to your registered email address and download the ZIP file attachment which contains a text file and your private key.

Note: The ZIP file is password-protected.


Step 2: Open your Browser (eg: Google Chrome, Mozilla Firefox) and browse to our Customer Portal.


Step 3: Login with your registered email address and password.


Step 4: After you have logged in, from the top panel, look for Security Keys which is under the OpenStack tab.


Step 5: From the OpenStack Keys tab, you can find the ZIP password to unlock the ZIP file for your respective cloud server.


Step 6: Extract the private key from the ZIP file that you have downloaded earlier from your email. Copy & paste the password from the customer portal when prompted.

Note: You can use 3rd party archive software to extract the content of the ZIP file (eg: WinZip, WinRar, 7-Zip).


Step 7: Browse into the extracted ZIP folder and look for a text file which contains your Windows Server login. Open the text file using an editor (eg: Notepad).

Note: For Windows-based cloud instance, you only require the login details from the text file. The private key included in the ZIP file is just for safe-keeping purpose.


Now that you have obtained your Windows Server login, you may proceed to access your cloud server by using Remote Desktop Connection. You can find the Remote Desktop Connection tutorial here. If you have a Linux instance, follow the tutorial for Linux instance here.