Search our database

Archive | Customer Portal RSS feed for this section
Viewing 21 to 28 of 28 items

Dashboard Overview

The image below is the overview of the Dashboard. New Order button will direct you to make new purchases. Shopping cart is where selected services are stored and can be checked out. Shows User’s Name and few selections on account settings, products renewals and log out.The services that are about to expire will be shown on the dashboard, […]

Logging In and Out of the Portal

Step 1: If you are an existing customer, open Customer Portal in a browser by going to Enter your User ID and Password in the boxes provided. Click on the Login button.Notes:• Passwords are “case-sensitive” (upper-case and lower-case letters are different).• If you forgot your password, click on Forgot Password, enter your email address […]

Reset Password

InstructionsStep 1: To reset the password, click on Forgot Password.Step 2: Enter User ID/Email Address. Then click on Reset Password.Step 3: You will receive a Reset Password Request in your email. Click on the link provided in the email and input your new password. Note: How to set a secure password:– Make the password 8 characters […]

How to Register and Login to your Customer Portal

OverviewWe have completely revamped our Customer Portal to provide a better experience for our customers. You can now manage your billings, payments, subscriptions and Cloud Instances all from one platform. PrerequisiteYou need to have a valid email address for account registration and login. InstructionsStep 1: Browse to the Customer Portal to register for an account. Step 2: Sign […]

How to Transfer Service/Ownership from Current Owner to New Owner in Customer Portal

1.) Log in to your customer portal at 2.) Click on the “domain” or “hosting” tab to search for the service(s) you would like to transfer. 3.) Select the service you wish to transfer. NOTE: The transfer of service/ownership is only applicable on the “Expiring soon” or “Active” services. 4.) Click “Owner Transfer” to […]

How to Self-renewal Domain/Hosting Service(s) at IP Serverone Customer Portal

Step 1 – Login into IP Serverone Customer Portal –> Step 2 – Search for the expiring domain name/hosting services under “Account Summary”. Note: Your domain name/hosting services are renewable if it is expiring in 90 days before service expired date.   Step 3 – Select the domain/hosting items you wish to renew.   […]

How to Self – Renew Domain or Hosting services (RPLUS Reseller)

1. Login to IP ServerOne Customer Portal by entering the username and password.Proceed to reset password with “Forgot your password” button if you have forgotten. 2. Search for the “Domain/Hosting Expiring Soon” to view on your expiring soon services within 30 days before its expiry date. Note: The self-renewal button only clickable when your R+ […]

How to make credit card payment using Public Bank payment gateway

Follow the following step if you wish to make payment through Public Bank payment gateway. Step 1 – Select Credit Card / Public Bank (PBB) payment getaway. Step 2 – Fill in credit card details in following screen and click “Pay Now”. Wait few seconds for payment processing. *Note: The processing speed is depends on […]