Introduction Securing remote access to Linux servers is a critical task for system administrators. The Secure Shell (SSH) protocol is widely used for remote server administration, and by default, it allows any system user to attempt a login. This default behavior can increase the attack surface, especially in environments with numerous user accounts or shared
Hard Reboot vs Soft Reboot: What’s the Difference? What is a Hard Reboot? A hard reboot (also known as a power cycle or forced restart) is when the power to a server is physically interrupted and then restored. This is typically done when a server becomes unresponsive, and normal shutdown procedures can’t be executed. At
Introduction Rebooting a server is a critical administrative task that may be necessary after installing system updates, applying configuration changes, or resolving performance and stability issues. Performing a safe reboot from the command line ensures that active processes are gracefully terminated, file systems are properly synced, and users are notified when necessary. This operation is
🌐 FAQ: Can I Remap Floating IPs on My Cloud Instance? I want to move a Floating IP to another instance. Is that possible? Yes! You can remap Floating IPs at any time—but this is only supported on platforms that include Floating IP functionality, such as IP ServerOne’s NovaCloud. This feature is not available on
🌐 FAQ: Can You Share the Traceroute Details for a Cloud Instance on Your Cloud Platform? I want to check connectivity—can you provide a traceroute to one of your Cloud instances? Yes, we can assist! If you need to troubleshoot latency or routing issues to a Cloud Instance on our platform, you can either perform
Introduction Fail2Ban is a lightweight intrusion prevention system designed to automatically block suspicious IP addresses that exhibit malicious behavior—such as repeated failed login attempts—by updating firewall rules like iptables or TCP wrappers. It operates within defined “jails” that monitor specific services (for example, SSH, FTP, or web applications) and enforces temporary bans every time they
🛠️ FAQ: Why Can’t I Install the Latest PHP Version on My Server? I’m trying to latest PHP (PHP 8.x) but it’s not available. Why? If you’re using DirectAdmin and can’t install the latest PHP version (like PHP 8.2), it’s most likely because your server is running an outdated operating system (OS). While DirectAdmin can
📧 FAQ: Email Cannot Login (cPanel) Why can’t I log in to my email account via cPanel or webmail? There are several common reasons why an email account may fail to log in through cPanel or webmail on our hosting servers. Below are key areas to check: 1. Incorrect Email Address or Password Double-check that
Introduction In DirectAdmin, email accounts may be automatically blocked by the BlockCracking plugin if they are suspected of sending spam or if they exceed sending limits. This automated mechanism is meant to protect the server’s IP reputation and prevent the blacklisting of outgoing mail servers. When this occurs, users may notice that their email accounts
NovaGPU Data Retention FAQ 🕒 How long is data retained in a NovaGPU instance if unused? In our NovaGPU offering—GPU-as-a-Service—automated backups are managed using a tiered retention schedule: Hourly backups: retained for the last 15 hours Daily backups: retained for the last 7 days Weekly backups: retained for the last 4 weeks ✅ Why