Introduction In FortiClient VPN version 7.4.x, users frequently encounter the error message “Timed out while connecting to”, particularly when setting up IPsec VPN tunnels. This issue often stems from a mismatch in Phase 1 or Phase 2 configurations between the FortiClient and the FortiGate firewall, particularly in areas like IKE version, mode, encryption, authentication, or
Can I Know if the VPS Floating IP Remap Means I Can Refresh My IP Anytime? ✅ Short Answer: No, remapping a Floating IP in our VPS environment does not mean you can freely refresh your IP anytime like rotating it on demand. Instead, it allows reassigning a Floating IP between different VPS instances as
Do We Still Need VPN to Access Our Data If IP ServerOne Manages Our Data Storage? ✅ Short Answer: It depends on the specific product or service you are using with IP ServerOne. While VPN access is not always required, there are cases where it is highly recommended or even necessary for secure remote access,
Is My Current Version of Microsoft Outlook Supported for Jaring Email? Here’s what we can confirm based on our knowledge base articles about Jaring email service: Outlook Compatibility with Jaring From our guide “Jaring: How to configure email in Outlook”, the instructions apply broadly to Microsoft Outlook, without specifying any required or minimum version. IPSERVERONE
Gateway Timeout on Port 443 What causes the error message “Gateway Timeout” on port 443? The “Gateway Timeout” error (HTTP status code 504) on port 443 (HTTPS) typically means that a server acting as a gateway or proxy didn’t receive a timely response from the upstream server (e.g., your web application or backend service). Here
Cloud Instance Default Username (Linux) For Linux Cloud Instances, what are the default usernames based on OS? For our Linux-based Cloud Instances, each distribution comes with a default system username that reflects the OS you’re using. Here’s a breakdown of the most common ones: Ubuntu: ubuntu CentOS: centos AlmaLinux: almalinux Rocky Linux: rocky Debian: debian
Introduction Monitoring network usage is an important aspect of managing cloud resources efficiently. To help customers avoid unexpected overage charges or downtime, the Customer Portal provides a built-in alarm system that tracks data transfer usage. By default, every customer account is automatically assigned a network usage alarm. This default alarm is triggered once bandwidth utilization
Introduction Swapping public IP addresses between cloud instances is a common networking operation that helps in minimizing downtime during infrastructure changes, software upgrades, or troubleshooting. This guide outlines the process of swapping IPv4 addresses between instances via the Customer Portal on NovaCloud or NovaGPU. The ability to swap IP addresses is particularly beneficial for users
Introduction API tokens in WHM provide a secure and efficient way to authenticate API requests without relying on the root password. These tokens serve as credentials that grant controlled access to WHM’s API, allowing system administrators, developers, and automation tools to perform a wide range of administrative tasks programmatically. Using API tokens instead of traditional
Introduction The cPanel API is a comprehensive interface that allows developers, system administrators, and hosting providers to programmatically interact with cPanel and WHM services. It enables automation of administrative tasks such as creating email accounts, managing DNS records, provisioning domains, and performing system-level operations without manually accessing the graphical user interface. cPanel offers three primary