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Introduction:

Transitioning your account security protocol from Email Authentication to SMS Authentication within the Customer Portal involves reconfiguring your Two-Factor Authentication (2FA) settings to change the delivery method of verification codes. This modification shifts the standard from receiving unique security codes in your registered inbox to receiving them via text message on your mobile device.

According to the sources, this adjustment is an administrative task managed under the “Account Security” tab within your profile settings. The transition requires a two-stage process: you must first disable the existing Email-based 2FA standard using your account password before you can initiate the new setup for SMS-based delivery. A successful reconfiguration is finalized once you input a verification code sent to your phone number, at which point the IP ServerOne team will provide an official record confirming the change.

Prerequisites:

• You must have an active, registered account and be successfully logged into the IP ServerOne Customer Portal.
• Two-Factor Authentication must already be configured and active on the account.

Step-by-step Guide:

Step 1: Access User Profile

• Click on the User icon or name located in the Customer Portal interface.

Step 2: Enter Account Settings

• Select “My Account” from the dropdown menu to view your personal profile.

Step 3: Navigate to Security

• Click on the “Account Security” tab to manage your login protection settings.

Step 4: Manage 2FA

• Locate and click on “Manage two-factor authentication”. This option is only available if 2FA is currently active.

Step 5: Identity Verification and Deactivate

• Enter your account password in the required field to authorize the security downgrade.
• Click the “Disable 2FA” button to remove the secondary authentication requirement.

Step 6: Initiate 2FA Setup

• Click the button labeled “Setup Two-Factor Authentication” to begin the process.

Step 7: Select Method

• Choose “SMS authentication” from the list and click “Next”.

Step 8: Verify Identity

• Key in your account password
• Click confirm to authorize the security changes.

Step 9:  Enter Verification Code

• Key in the time-sensitive verification code sent to your active mobile device and click “Verify”.

Step 10: Confirm Activation

• Click “Okay” to finalize the setup once the verification code is accepted.

Step 11: Completion

•  A success message will appear; the IP ServerOne team will also send a confirmation email to your registered address.

Conclusion:

In conclusion, transitioning your security protocol from Email Authentication to SMS Authentication is accomplished by reconfiguring your settings within the Account Security dashboard of the Customer Portal. This administrative shift requires you to first disable the existing 2FA method by verifying your identity with your account password before establishing the new SMS-based connection. The process is successfully finalized once you enter the verification code sent to your mobile phone and receive a confirmation message from the portal stating that the secondary layer of security is active. A formal record of this change is provided via an email from the IP ServerOne team stating that your authentication method has been updated to SMS.