Search Our Database

Introduction

This Knowledge Base article provides a concise, step-by-step guide on How to Show the Junk Folder in Roundcube Webmail. The Junk folder stores suspected spam emails, and displaying it allows you to review messages that may have been incorrectly filtered. Use this guide when you need to access the Junk folder to check for legitimate emails that were mistakenly marked as spam.

Prerequisite

• Access to your Roundcube Webmail login page.

Step-by-Step Guide

Step 1: Log in to Roundcube Webmail

• Visit the webmail login page (e.g., https://webmail.yourdomain.com).
• Enter your email address and password, then click Login .

Step 2: Locate the Folders Section

• In Roundcube Webmail, click the gear icon (Settings) in the left side of the page.
• From the left sidebar, select Folders.

Step 3: Locate the Junk Folder

• In the folder list, locate the Junk folder.

Step 4: Modify the Folder

• Toggle on the toggle switch button.

Step 5: Verify the Junk Folder is Visible

• Successful message will appear confirming the visibility of the junk folder.
• Click the email button in the left side of the page, the Junk Folder should be visible.

Conclusion

By following these steps, you can show the Junk folder in Roundcube Webmail to access and review spam messages. This is useful for checking whether legitimate emails have been incorrectly filtered as spam, allowing you to mark them as not spam and move them to your inbox.

Should you encounter any issues or have any questions, our support team at IPSERVERONE is always here to assist you. Don’t hesitate to reach out to us at support@ipserverone.com for any help you need.