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How to Create Remote-Access VPN with Create Instance from One-Click Application in Customer Portal

Last updated on Dec 29,2025 |

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Cloud, Getting Started, Need Help, Portal, VPN, VPN

by xiangwen

Introduction:

For Customer Portal users who require a secure and private connection to access internal networks or resources remotely, provisioning a Cloud Instance pre-configured with a Remote-Access VPN solution is essential. VPN solutions are categorized under Networking & Security features available through the platform. The underlying cloud infrastructure, NovaCloud, is designed to offer an affordable, reliable, highly secure cloud computing for everyone.

To meet the requirement of easily provisioning a Cloud Instance containing the necessary Remote-Access VPN service, the Customer Portal provides the Create Instance from One-Click Application deployment option. This specialized feature streamlines the deployment process, allowing the customer portal user to launch an instance pre-configured with the desired VPN service by selecting the application at the beginning of create cloud instance.

This guide provides a professional, step-by-step walkthrough detailing how a customer portal user can successfully launch a Cloud Instance containing their desired Remote-Access VPN infrastructure by selecting the relevant application category when initiating the One-Click Application process at the customer portal.

Prerequisites:

The user must have access to the Customer Portal.
The account balance must contain sufficient credit/points
The user must select an existing Public Key during the creation process. If you do not have any keys yet, you are required to generate or import one before proceeding.

Step-by-step Guide:

Step 1: Click NovaCloud

Locate and click on the NovaCloud section in the left-hand navigation menu to access cloud resources.

Step 2: Click Cloud Instances

Navigate to the management interface for your virtual machine resources.

Step 3: Click Launch Project

Initiate the process for deploying a new cloud resource.

Step 4: Click Create Instance from One-Click Application

Select the accelerated deployment method designed for provisioning instances pre-installed with your chosen application (database).

Step 5: Choose Category as Remote-Access VPN, Select L2TP/IPsec (PSK) and Choose the Version

Ensure the Category is selected as Remote-Access VPN.
Select the specific VPN application, L2TP/IPsec (PSK)
Choose the required version you wish to deploy

Step 6: Select a Plan

Choose the appropriate resource plan (CPU, RAM, data transfer limits) for your database instance.

Important Note ⚠️: You can optionally choose a RAM Optimised plan if your needs require higher performance characteristics, which is particularly suitable for data storage applications.

Step 7: Select Your Storage and Key in Volume Size

Define the volume size for your storage.

Important Note ⚠️: The volume size must be at least 10 GB and no more than 1000 GB in size.

Step 8: Select Project to Attach, Key in Name Instance and Click Continue

Associate the instance with an existing project (if desired) and provide a unique name for your instance.

Important Note ⚠️: The instance name can only contain letters, numbers, underscores and dashes, and must be between 1 and 60 characters long.

Step 9: Select Public Key, enter VPN Username and Preshared Key and Copy all Information

Select the Public Key
Enter the VPN username and preshared key
Copy all provided information

Important Note ⚠️:

– The username needs to be between 4 and 15 characters long, alpha-numeric, and can include periods, underscores, and dashes.

– The preshared key needs to be between 8 and 32 characters long and alpha-numeric

Step 10: Configure Port of Security Group and Security Group Rules

Define which ports should be opened in the security group for the database (e.g., specific TCP ports)
Apply predefined security rules (e.g., allowing SSH or HTTP/S traffic).

Step 11: Assign Security Groups, Select Network to Attach and Click Create

Apply specific existing security groups (if needed)
Select the network(s) to attach.

Important Note ⚠️: You can skip the assigned security group system and the system will auto assign a security group for you. Attaching a private network automatically assigns a private IP to ensure secure, private, and performant communication, and network transfers between private IP addresses are not metered.

Step 12: Scroll and Click Create

A confirmation pop-up will appear. Review the specifications, scroll to the bottom, and click Create to launch the instance.

Step 13: Click Instance

Click the “Instances” button in the confirmation pop-up to navigate to the list of Cloud Instances.

Step 14: Success

Your request to launch the instance has been queued, and the provisioning process is underway (status “Creating” or “Active”).

Conclusion:

You have successfully utilized the efficient Create Instance from One-Click Application feature within the Customer Portal to deploy a Cloud Instance containing your desired Remote-Access VPN solution.

Upon confirming the cloud instance creation, your request to launch the instance has been queued for provisioning. You can monitor its status (listed as “Creating” or “Active”) directly within the “All Cloud Instances” section of the portal.

It is crucial to remember the operational constraints of the service: All instances are charged hourly. Credits are deducted immediately on a prorated basis until the end of the current hour, after which standard hourly charges will apply thereafter. For security purposes, outgoing SMTP traffic is restricted.

Should you encounter any issues or have any questions during this procedure, our support team at IPSERVERONE is always here to assist you. Don’t hesitate to reach out to us at support@ipserverone.com for any help you need.