How and when do you notify customers about scheduled maintenance and service downtime?

We provide advance notice of scheduled maintenance or service downtime 7 to 30 working days in advance, depending on the level of criticality. Notifications are sent via email to the primary email address and to any secondary users who have been assigned the role to receive Technical Maintenance Notifications. If the maintenance is expected to impact services, customer acknowledgment is required. In the case of emergency maintenance, we will notify all affected customers as soon as possible.