Pending transaction

A pending transaction occurs when a payment attempt through the Customer Portal fails to complete due to issues such as incorrect payment details, internet disconnection, or closing the browser mid-process. In such cases, the payment gateway may flag the transaction as “processing,” which prevents you from making another payment attempt immediately. The affected service will then appear under the Pending Transaction tab in the Billing and Payment section.

 You’ll need to cancel the pending transaction first. You can follow this step-by-step guide: Cancel pending payment. Once the pending status is cleared, you may retry the payment instantly.

However, for Business-to-Business (B2B) transactions, the cancellation process may take longer, even if the payment wasn’t completed, as it may trigger backend processes like order creation, invoice issuance, or credit checks through the Fiuu payment gateway. These additional layers require extra time for the transaction to be fully cancelled.

In some cases, the pending transaction may not appear in the Customer Portal, usually because it wasn’t successfully captured by the payment gateway. If this happens, please contact our billing team at billing@ipserverone.com, and we’ll assist in manually removing the transaction from our system.