Why am I no longer able to view the ticket in the customer portal?

If you’re unable to view a submitted ticket, please ensure that you are logged into the correct account in the Customer Portal.

If you’re logged in as a secondary team user, make sure you’ve switched to Management Mode to access the primary account, as only the primary account has full visibility of all tickets.

If you’re logged into the correct account and still cannot find the ticket, it’s possible that multiple tickets were submitted for the same issue. In such cases, our backend team may have merged them into a single ticket.

To verify the current ticket ID or request assistance, feel free to contact us at cs@ipserverone.com.