Where can I get my E-Invoice?

To receive your E-Invoice, please ensure that your Tax Identification Number (TIN) has been updated in the Customer Portal.

If you haven’t updated your tax details yet, refer to this guide: How to update Tax Identification Number (TIN) through the Customer Portal

Once your tax information is updated, the E-Invoice will be available for download or viewing within 48 hours after the invoice is issued and validated by the Inland Revenue Board of Malaysia (IRBM). You can access it through the Customer Portal: How to View/Download Invoices through the Customer Portal

If your tax information has already been updated but your invoice has not yet been converted to an E-Invoice, please contact us at billing@ipserverone.com. Our team will assist you further.