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How to Transfer Service/Ownership from Current Owner to New Owner in Customer Portal

1.) Log in to your customer portal at https://portal.ipserverone.com/

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2.) Click on the “domain” or “hosting” tab to search for the service(s) you would like to transfer.

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3.) Select the service you wish to transfer.

NOTE: The transfer of service/ownership is only applicable on the “Expiring soon” or “Active” services.

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4.) Click “Owner Transfer” to proceed to the next step.

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5.) Enter the new owner information, tick to agree on the Terms & Conditions and click “Submit” to proceed.

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6.) Please check your email to approve the transfer request.

NOTE: You may “cancel request” at this step if you wish to.

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7.) Here are the sample email to approve the transfer. Click on the link provided to proceed.

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8.) Your transfer request is approved and we will notify the new owner to accept the transfer.

NOTE: You may “cancel request” at this step if you wish to.

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9.) Here are the sample email sent to new owner. The new owner will need to click on the link to accept the transfer.

NOTE: If there is no action in the next 3 days, the transfer process will be CANCELLED.

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10.) We will prompt new owner login to the customer portal once they accept the transfer request and agree to renew the service for minimum one (1) year upon successful transfer process.

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11.) New owner has accepted the transfer and proceed with the payment process.

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12.) Choose your preferred payment method to proceed.

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13.) Payment made successfully. Please allow 48 hours for order processing.

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14.) Service transfer process completed. The service is now owned by new owner.

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