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How to Empty System Message in DirectAdmin
There are two types of system message, Admin level, and User level. You will need to delete on different paths for each of the levels.
1. Empty DirectAdmin Admin level system message:-
cd /usr/local/DirectAdmin/data/admin
echo -n "" > tickets.list
2. Empty DirectAdmin User level system message:-
cd /usr/local/DirectAdmin/data/users/username
echo -n "" > tickets.list
Source: https://help.directadmin.com/item.php?id=428