Search our database

What to do if HTTPS for your website is not working

In the situation where your www.abc.com is working but https://www.abc.com is NOT working, it might due to the symbolic link between public_html and private_html, here’s the step to fix the problem.

**Note:This guide is only applicable for domain that had installed SSL certificate**

1. Login to your Direct Admin control panel.

2. Under Your Account, click Domain Setup domain setup

3. Click into the domain that have https issue. domain

4. Refer to the highlighted image below, check on the radio button for the second option, same as the image. After that, click Save 3

5. A message box will prompt out asking for confirmation, click OK 4

6. After performed the above steps, this should solve the SSL issue.

Tags: , , , , , , ,